We are committed to protecting your privacy. If you have any questions, comments, or concerns about your information, this Policy, your privacy, or any of our privacy practices, please contact our Data Protection Officer by email at firstname.lastname@example.org or by mailing correspondence to Data Protection Officer at Sensor Tower, Inc., 2261 Market Street #4331, San Francisco, CA 94114.
We may collect the following personal information when you register or fill out a form on our site:
First name and/or last name
Apple App Store (TM) & Google Play (TM) (“App Marketplaces”) Credentials
We may also collect information on how the Site is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data, and configuration input provided using the Site’s forms, such as keywords, categories, and search terms.
If you elect, we may also collect Connected Account Data from the App Marketplaces, as defined in our Terms of Service, to power various features of the Site. If you no longer want us to collect Connected Account Data, you can disable it by removing the credentials that enable access to your Connected Account Data.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Site.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Examples of Cookies we use: session cookies (we use these cookies to operate our Site) and preference cookies (we use these cookies to remember your preferences and various settings).
We are committed to protecting child privacy. The Site is not intended for children and we do not intentionally or knowingly collect information, personal or otherwise, about individuals under the age of 18, much less children under 13 years old. If you are aware of anyone under 18 using the Site, please contact us using the contact information provided above and we will take required steps to delete any such information and/or prevent that individual from accessing the Site.
Any information provided by you is used to understand your needs and provide a better service. We may use your information for the following reasons:
To provide and maintain our Site;
To send periodic e-mails and to contact you for market research purposes;
To send notification e-mails about Application Ranking Changes;
To personalize your website experience according to your interests;
To improve our products or services;
To provide customer support;
To conduct research and development;
To monitor site usage; and
To detect, prevent, and address technical issues.
If you are from the European Economic Area (EEA), our legal basis for collecting and using the Personal Data described in this Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:
We need to perform a contract with you;
You have given us permission to do so;
The processing is in our legitimate interests and it's not overridden by your rights;
For payment processing purposes; and
To comply with the law.
If you are a resident of the European Economic Area (“EEA”) or the UK, you may have certain data protection rights including:
The right to access, update or to delete the Personal Data we have about you;
The right to have your Personal Data rectified if that information is inaccurate or incomplete;
The right to object to our processing of your Personal Data;
The right to request that we restrict the processing of your Personal Data;
The right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format; and
The right to withdraw your consent at any time where we relied on your consent to process your Personal Data.
Please note that we may ask you to verify your identity before responding to such requests.
If you reside in Europe or the UK, you can also contact VeraSafe, which has been appointed as our representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. If you are in the European Economic Area, VeraSafe can be contacted in addition to our Data Protection Officer, only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form: https://verasafe.com/public-resources/contact-data-protection-representative or via telephone at: +420 228 881 031.
Alternatively, VeraSafe can be contacted at:
VeraSafe Ireland Ltd.
Unit 3D North Point House
North Point Business Park
New Mallow Road
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.
Under the CCPA, California consumers have the right to:
Opt out of the sale of your Personal Data;
Request that we disclose to you the Personal Data that we have collected, used, disclosed or sold;
Request that we delete your Personal Data that we have collected or maintained; and
Not receive discriminatory treatment for exercising your privacy rights.
If you would like to exercise your any of the rights outlined in this Policy (e.g., right to opt out, right to delete, right to request disclosure, etc.), or if you have any questions or would like to provide feedback on this Policy or our privacy practices, please email us using the contact information provided above and our privacy team will examine your request, question, or feedback and respond to you within 30 days after receipt.
If exercising any of your rights outlined in this Policy, please email your request from the email address that matches the email under which your account is registered and include your first and last name in the request. We will use this information to verify your identity and the validity of your request. We reserve the right to ask for additional information if needed to validate the request. We also reserve the right to reject requests that are unduly burdensome or repetitive in nature, or if there are legal obligations to maintain the data due to a dispute, compliance, audit, or other investigation.
We adhere to the standards set out in this Policy and do not monitor or respond to Do Not Track browser requests.
We store some information indefinitely for operational purposes, such as technical support and abuse prevention. Other data such as web server logs or store sales reports are only kept as long as space is available for them. We take measures to delete your Personal Data or keep it in a form that does not permit identifying you unless such information is necessary to resolve disputes or enforce our agreements.
The retention period for data retained is determined by various criteria such as the type of user, the product serviced, and the nature of our relationship. The retention period can be lengthened or shortened based on the cancellation or re-enrollment of our services with products. The retention period can also be modified based on internal changes in auditing requirements and/or mandatory retention periods provided by law and statute of limitations.
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
We may employ third party companies and individuals to facilitate our Site (“Service Providers”) to process data, perform Site-related services, or to assist us in analyzing how our Service is used.
These Service Providers have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Please note that Sensor Tower does not have control over the content, privacy policies or practices of any Service Providers.
We may use third-party service providers to monitor and analyze the use of our Site.
Google Analytics is an independent web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/intl/en/policies/privacy
We may charge for various products and/or services within the Site. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
Submit a privacy right request based on the process outlined in this policy and, we will honor the request directly to the extent with which we are able within Sensor Tower systems and/or may submit a third party request to Slack to honor the request.
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update this Policy from time to time. We will notify you of any changes by posting the updates to this Policy on this page.
You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.
This policy was last updated on October 31, 2022.